For any question or query about our service offer or our company in general, please do not hesitate to contact us:

Midpoint, Alencon Link, Basingstoke RG21 7PL
Tel: 0345 266 6433

While we strive to offer the best service, if you’re dissatisfied, we want to address it promptly. We apologise for any disappointment and aim to make it right.

Please provide details of your complaint by contacting us, and you’ll receive an acknowledgment within 5 working days. Responses may take up to 8 weeks as we conduct a thorough investigation to resolve the issue.

Find out more about our Complaints Procedure here.

MOTOR FINANCE COMMISSION COMPLAINTS

Background

On 3 December 2025, the Financial Conduct Authority (FCA) announced a consultation regarding the creation of an industry-wide compensation scheme for motor finance customers. This scheme is intended to address the unfair treatment experienced by customers who entered into regulated motor finance agreements where commission arrangements between lenders and brokers were either not disclosed or inadequately disclosed. The scheme aims to ensure that affected customers receive compensation that is timely, fair, and consistent, covering an estimated 14.2 million agreements since 2007.

Redress Scheme

The FCA has outlined the principles that will guide the design of any redress scheme and is currently seeking feedback through its consultation process. In addition, the FCA has further extended the deadline for firms to respond to complaints about motor finance commissions, pausing these responses until after 31 May 2026. Further details regarding this pause can be accessed here.

The proposed scheme will apply to regulated motor finance credit agreements, including Loans, Hire Purchase, Personal Contract Purchase (PCP), and Conditional Sale. It covers agreements taken out by consumers between 6 April 2007 and 1 November 2024 in cases where commission was paid by the lender to the broker. Consumers in this context include sole traders and small partnerships. Additional information is available on the FCA’s dedicated website, which can be accessed here.

How to Make a Complaint

If you wish to make a complaint about commission,  

please email our team for further assistance.

CNH Industrial Capital Europe is aware of the importance of protecting your personal data. We recognise that you care about how your personal data is collected, used and shared by us. We assure you that we collect, use, disclose and retain your personal data in accordance with the European General Data Protection Regulation.

We are committed to offering the best possible services to our clients, while at the same time providing you with a reliable data security policy. We value our relationship with you and have consequently decided to formalise our commitments in this Data Protection Information Notice.

To exercise your rights, email us here.

We are committed to delivering the best possible service to you while maintaining the confidence that you place in us. We have adopted strong principles to ensure the protection of your data. As such, we want to be transparent about how we place, use, and store cookies on your device when you use this website.

We are dedicated to unwavering compliance with laws and regulations. To support this commitment, we’ve established a Whistleblowing Framework. This framework enables the reporting of information related to crimes, threats to public interest, violations of laws or regulations, and breaches of BNP Paribas’ Code of Conduct.